THIS CUSTOMER CHARTER REFERS TO APPROVED TRADESPEOPLE THAT CARRY OUT HOME IMPROVEMENTS ONLY.

At No Rogue Traders Here we feel we have a duty to provide you with the very best of the best when it comes to choosing tradespeople that provide home improvement services. We have closely examined the approved tradespeople (not businesses on our live services directory) on this website that provides home improvement services and meet each and every one of them face to face. No stone will go uncovered when we begin our extensive and comprehensive checks.

No Rogue Traders Here is the first level of consumer protection for customers in the fight to protect themselves and their resources against scammers and fraudsters.

Here’s what you can expect from tradespeople we’ve thoroughly vetted and approved to handle your home improvements.

• They will supply a written or verbal quotation within 7 full working days prior to and before any work is carried out that complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that came into legal force on Friday 13th June 2014.
• They will inform you before undertaking any work that may incur extra costs, and create an additional contract to include any variations to the original.
• They will agree to be rated on every job/service that they undertake.
• They will direct you back to the scheme if they are unable to provide a service you require to arrange for another tradesperson registered to provide a quote.
• They will have proper licenses and insurance for the areas in which they operate.
• They will commit to high-quality work and service.
• They will be responsible for the work carried out by any job contractors they use (when allowed).
• All work must be carried out by employees of the company registered on this site, apart from occasions when a licensed trader is required i.e electrician, gas engineer, etc. No passing on of leads or subcontracting is allowed.
• They will ensure that all works agreed are both carried out and completed in accordance with the terms of the original quotation and the job specification.
• They will comply with applicable building codes of a given jurisdiction as a minimum standard for construction and comply with structural requirements and health & safety regulations.
• They will leave all areas both clean and tidy upon completion of the contract.
• They will maintain full Public Liability Insurance cover.
• They will inform the customer of any call-out fees before attending.
• They will be realistic when giving a start and completion date for the work.
• They will keep all appointments and be on time.
• If a business cannot carry out or complete the work they will refer them back to the site in order to get someone who can.
• They will be respectful to the customer, their property and their belongings.
• They will deal with all complaints promptly and professionally.

THIS CUSTOMER CHARTER REFERS TO LIVE LISTING MEMBERSHIP ONLY.

At No Rogue Traders Here, we aim to feature businesses in our live directory that uphold principles of honesty, fairness and transparency in their operations. While businesses are not individually approved by Trading Standards, credit-checked, or subject to direct job monitoring by us, as is the case with our home improvement approved tradespeople, they are evaluated based on feedback from customer experiences.

Below are the basic requirements that a business with a Live Listing Membership must adhere to in order to maintain their membership in the directory. Not meeting these standards could lead to a business being removed from our live directory. By upholding a high level of business ethics, members help create a positive and reliable marketplace for everyone.

1. Professional Conduct: Members agree to conduct their business operations in a professional manner, adhering to ethical standards and legal regulations.
2. Quality of Service: Members commit to delivering high-quality services/products to their customers, meeting or exceeding industry standards.
3. Transparency: Members agree to provide clear and accurate information to customers regarding pricing, services offered, and any relevant terms and conditions.
4. Timeliness: Members pledge to complete jobs/services within the agreed-upon timeframes and to communicate promptly with customers regarding any delays or unforeseen circumstances.
5. Customer Feedback: Members are encouraged to actively seek and respond to customer feedback, addressing any concerns or complaints promptly and professionally.
6. Insurance Coverage: Members must maintain adequate insurance coverage to protect all aspects of their business, including but not limited to public liability, professional indemnity, and any other relevant forms of insurance required by law or industry standards.
7. Documentation: Members must maintain accurate records of transactions, contracts, and communications with customers.
8. Continuous Improvement: Members commit to ongoing professional development and improvement of their skills and services to enhance customer satisfaction and business success.