This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, platforms, and services. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of applicable data protection legislation, No Rogue Traders Here Ltd (“NRTH”, “we”, “us”, or “our”) is the data controller in respect of the personal information processed in connection with our websites and services.
This Privacy Policy applies to all websites and services owned or operated by NRTH. It does not apply to third-party websites, products, or services that may be linked to or accessed from our websites.
If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details in section 13.
Business Partners – means any trader, tradesperson, service provider, or organisation with whom we have a business relationship.
Personal Information – means any information relating to an identified or identifiable individual, including name, contact details, address, email address, IP address, device identifiers, location data, and any other information that may reasonably identify a person.
Financial Information – means payment-related information required to process transactions. NRTH does not store full payment card details and uses third-party payment processors where applicable.
We may collect personal information when you:
Visit our websites
Create or manage an NRTH account
Use our products or services
Request support or information
Subscribe to newsletters or alerts
Participate in surveys or promotions
Interact with us by email, telephone, or social media
Apply for a role with NRTH
When you visit our websites, we may collect technical and usage information such as IP address, browser type, operating system, pages viewed, referring URLs, date and time of access, and how you interact with our content.
When you register for an account, we collect information such as your name, email address, contact details, billing address, VAT number where applicable, and account activity history.
If you contact us, we collect the information you choose to provide and any relevant technical information needed to respond to your enquiry.
If you participate in surveys or promotions, we collect the information you voluntarily submit.
When you receive emails from us, we may use limited tracking technologies to understand engagement, such as whether an email is opened or a link is clicked. This information is used to improve communications and is processed in line with your preferences.
If you interact with NRTH through social media platforms, those platforms may collect information about you independently. Any information we receive depends on your privacy settings with those platforms.
Where customers choose to submit feedback, ratings, or reviews relating to work they have had carried out, reviews are published without displaying the customer’s name. Reviews may include a general location, such as a town or city, and details of the work undertaken.
We process this information for the purposes of informing other consumers, maintaining service quality, and promoting transparency. Our lawful basis for processing this information is our legitimate interests.
Reviews are published in accordance with our moderation policies and may be edited or removed where they breach our terms or applicable law.
If you apply for a role, we collect information relevant to recruitment, such as employment history and qualifications. Recruitment information is retained for a limited period unless you consent to longer retention.
We process personal information only where a lawful basis applies. These include:
Contract, where processing is necessary to provide services or fulfil agreements
Legal obligation, where processing is required to comply with law or regulation
Legitimate interests, where processing is necessary to operate, secure, and improve our services, provided those interests are not overridden by individual rights
Consent, where required by law, including for marketing communications and non-essential cookies
Where processing is based on consent, you may withdraw that consent at any time.
We use personal information to:
Provide and manage our services
Process payments and transactions
Communicate with you about your account or services
Provide customer support
Send marketing communications where permitted
Improve our platforms and services
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations
Personal information may be combined across services where appropriate and lawful.
We may share personal information with:
Service providers and business partners acting on our instructions
Payment processors and financial institutions
Regulatory bodies, law enforcement agencies, or courts where required by law
Professional advisers such as auditors or legal advisers
Where a customer posts a job through NRTH, we may share the customer’s name, address, and relevant job information with tradespeople, who act as independent data controllers, to respond to the request
We do not sell personal information.
If NRTH is involved in a business sale, merger, or restructuring, personal information may be transferred as part of that process, subject to this Privacy Policy.
NRTH provides administrative tools that allow tradespeople to store waste-related records for their own compliance and record-keeping purposes.
Where these tools are used, NRTH acts as a data processor and stores information solely on behalf of the tradesperson. Tradespeople remain responsible for informing their customers and for complying with applicable waste legislation.
Records are retained for a limited period. Tradespeople remain responsible for retaining their own copies in line with legal requirements.
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to processing
Withdraw consent where processing is based on consent
Requests can be made via www.noroguetradershere.com/contact
We will respond within one month unless an extension is permitted by law.
We use cookies and similar technologies to operate our website and analyse how it is used, so we can monitor performance and improve the user experience.
For transparency, cookies are commonly grouped into the following categories:
Strictly Necessary cookies – required for the website to function correctly
Statistics cookies – help us understand how visitors use the site
Preferences cookies – we do not use Preferences cookies on this website
Marketing cookies – we do not use Marketing cookies on this website
Strictly Necessary cookies are essential for the website to function properly. They support core features such as security, page navigation, and access to protected areas. These cookies do not require consent and cannot be disabled.
Statistics cookies, classed as non-essential cookies. These cookies help us understand how visitors use our website by collecting anonymised and aggregated information. This data allows us to monitor performance, identify issues, and improve the overall user experience. Statistics cookies may include analytics tools such as Google Analytics, which are used only where you have provided consent through our cookie controls.
Apart from Strictly Necessary cookies, Statistics cookies are used only where you have given your consent through our cookie controls and are the only non-essential cookies we use. We do not use Preferences cookies or Marketing cookies on this website.
We may use analytics tools such as Google Analytics to help us understand how our website is used. These tools operate using Statistics cookies and are used only where you have provided consent through our cookie controls. You can withdraw your consent at any time through the cookie settings available on this website.
NRTH services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from anyone under 18 years of age.
If we become aware that personal information has been provided by a person under the age of 18 without appropriate authority, we will take reasonable steps to delete that information.
Parents or guardians who believe that a minor has provided personal information to NRTH may contact us using the details set out in section 13.
We implement appropriate technical and organisational measures to protect personal information, including encryption, access controls, and secure systems. While we take reasonable steps to protect data, no system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory obligations.
Personal information may be processed outside the United Kingdom. Where this occurs, appropriate safeguards such as adequacy decisions or approved contractual protections are applied.
We may update this Privacy Policy from time to time. Any material changes will be published on our website.
Effective date: 26th December 2025
If you have any questions or concerns about this Privacy Policy, please contact:
Privacy Administrator
No Rogue Traders Here
Digbeth Court
162-164 High Street
Digbeth
Birmingham
B12 0LD