Plumbers In Northfield

Because we have only reputable, professional businesses registered with No Rogue Traders Here we are happy to say that we have to deal with very few complaints. All that checking we do upfront is worth our while. However, inevitably there will occasionally be problems and differences of opinion. So how do we deal with these rare occurrences?  Let’s say you have engaged plumbers in Northfield from No Rogue Traders Here and you are unhappy about some aspect of the job – what do you do?

Well, first we’d suggest that you deal directly with the tradesperson who has provided you with the service. Talk to her or him and see if it is possible to resolve your differences. Put your complaint in writing and send it to the headquarters or registered address of the business and wait a reasonable amount of time for a reply. Hopefully, that’ll solve the problem but if not please feel free to come to us. The fastest way to contact us with your problem is through the contact page on our site or by writing to us at our business address. We will acknowledge your complaint within 24 hours of receiving it and attempt to resolve it within 14 days.

In Partnership With Trading Standards

No Rogue Traders Here will investigate the complaint and try to find a solution. If the quality of the work is at issue, we will appoint a third party to provide an independent opinion. As we investigate we will keep everyone involved informed. In cases where the job doesn’t exceed £5000, if any of the parties involved disagree with our findings, we will pass the complaint to Trading Standards for them to conduct their own investigation.

All home improvement tradespeople on our books have agreed to this procedure, so even if the worst happens, we have a way to find an equitable solution for everybody. Register today – it’s free.

Call 0800 233 5000 or register online

Register Here