Join our consumer protection program today! In partnership with Trading Standards.

Whenever someone is looking to hire a trader, they typically browse various directories and select the one they believe is most suitable. The main issue with this approach is that most directories fail to properly verify the eligibility or reliability of the traders they list. As a result, people are left in the dark about whether the trader they choose is genuinely skilled, honest, and capable. In many cases, they are simply hoping for the best, hoping they won’t be cheated and that the work will be of good quality.

Unfortunately, the number of dishonest and unqualified traders is growing. These individuals often fail to deliver quality workmanship but still demand high payments, leaving customers disappointed and out of pocket. We strongly believe there needs to be a trusted intermediary, someone to protect both sides and ensure a fair, satisfactory outcome. Years ago, most tradespeople operated with integrity, and there wasn’t much need for a service like ours. But times have changed dramatically

Therefore, we appoint traders only after they have passed our tests and requirements, which are mentioned below:

• Have been approved by Trading Standards
• Have undergone identity and bankruptcy checks
• Have had a face-to-face meeting
• Have had their qualifications verified
• Have proven that all certification is up to date
• Have proven insurances are up to date
• Are continuously monitored regarding quality and price
• Are fully committed to our customer charter

However, our tests and checking processes do not stop there. We go a step further to see if traders can truly walk the walk. Once registered, we continue to ensure that they maintain high standards and do not take advantage of customers. Traders are required to provide written quotations, and their work is actively monitored on an ongoing basis. Our system logs the work they carry out, and our staff collect direct feedback from customers to confirm whether expectations were met. We also ensure that all traders strictly adhere to relevant trading laws and industry regulations.

Thanks to our rigorous checks and continuous monitoring, rogue traders tend not to register with us in the first place. They are fully aware that their dishonest practices will be identified quickly and their membership will be refused without hesitation.

Consumers are also given the opportunity to rate traders based on the quality of their work and the fairness of their pricing. These ratings help future customers make informed decisions when selecting a trader, providing transparency and reassurance. This system also motivates traders to consistently deliver excellent service and charge reasonable rates, knowing their reputation is visible to others. In addition to customer feedback, we independently monitor the work carried out and the prices quoted to ensure that no one is taken advantage of. This level of oversight is a key benefit of using our services. Our primary aim is to eliminate rogue traders from the marketplace. Many traders choose to register with us specifically to earn our approval stamp, which signifies that they are reliable, capable, and operate with integrity. This stamp not only builds consumer trust but also enhances the trader’s ability to attract new business.

The partnership that we have with Trading Standards is proving very successful and more and more consumers are using us because they feel safer. The final decision for a trader to get membership with us is down to Trading Standards & their decision is final.

Call 0800 233 5000 or register online

Register Here