Solihull Central Heating
There are many who would argue that customer service is everything in business or several other things like management or resources etc, but you have to confess that if anyone has ever commented on a job you have done they’ll always tell more people about a bad one. Now, in our opinion, if you can minimise the number of bad jobs that people will talk about then you’re sure to do much better and you’re more likely to get a string of new jobs for Solihull central heating.
This is a very realistic approach to business and it doesn’t put too much pressure on you. People will make mistakes and things will be delayed, it’s a fact of life, and you’ll find that most customers will even accept this to a certain degree. However, if you can lessen this by becoming more organised then you are sure to have more recommendations than condemnations.
It takes time to build a reputation and you have to be very good at your job to compete against those who have already done the hard work. However, you can begin by trying out a few of the following steps; none of which require any industry-specific skills, just common sense.
Boilers Shirley
If you are prone to making a few mistakes here and there, or perhaps you are just unlucky, it doesn’t mean you’re a bad business owner or even a rogue trader. What you need to do is compensate for the occasional mistake with honesty and integrity. If you are prepared to tell a client that you are unable to do their job, or you’re having difficulty with it, they are sure to appreciate it a lot more than if you try to do it and fail.
Too many tradesmen and other professionals are quick to tell a customer they can do a job and quote an unrealistic price just to get the work. This is such a big mistake to make and completely dishonest if you really consider it.
Gas Installation Solihull
When traders do fail to quote accurately or give the wrong completion date for a job it is usually due to an overoptimistic view of their time management. It’s all good and well knowing that you need the work and that you could use the money, but it’s no good at all if you’re about to be labelled a rogue trader by not honouring your agreements with customers.
You need always to allow enough time to finish one job before you start another, or if you have employees who are working on separate jobs you need to get accurate plans from them too and allocate your manpower appropriately in order to get jobs done; remember that it isn’t how many jobs you’re doing that count, it’s how many you’ve finished.
If you can do this and get positive feedback from customers you can guarantee that you will be considered in the future and that your customer will recommend you. Never think that turning down a job is a sign of weakness, it is simply being realistic and your customer would thank you for it in the long run!